Leaders must maintain a balance between delivering content and facilitating learning and process skills. When necessary, leaders must provide content through teaching, delivering important information for members to absorb and learn through lectures or structured activities. During these times, material should be delivered by engaging members in the process, rather than by lecture or 'hogging the flip chart'.

When leaders serve as facilitators of discussion, members are able to create links to their personal lives to deepen learning and broaden transferability of knowledge. It is important to allow for opportunities for members to explore and create meaning, and to reflect on personal experiences, relating to real life emotions, values, beliefs, and behaviour. Activities to expand the process of linking and connecting include discussion questions, reflections, and role plays. 

Information should be delivered in ways to meet the learning style of the majority, integrating a variety of modalities and creative approaches to meet auditory, visual, and tactile/kinetic learners (McBride, 2006). 

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